Learn more about the current state of IT service cost tracking
EMA previously wrote about 4me’s comprehensive IT financial management capability that was designed into the data structure of its ITSM/ESM solution from the start. The next logical step was to explore the current state of IT service cost tracking, as well as practical views on organizational impact, cost savings, and uses of this information.
4me commissioned EMA to undertake a completely independent research initiative to present an objective snapshot of IT service cost tracking today. EMA enlisted candid insights from 255 global IT leaders in North America, EMEA, and APAC.